Política de reembolso
Last updated: July 25, 2026
Overview
Due to the intimate nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds for change of mind, buyer’s remorse, or if you selected the wrong color or size at checkout.
The only exceptions to this policy are for items that arrive damaged, defective, or are lost in transit, as outlined below.
Eligible Claims (Within 30 Days of Delivery)
We will review and issue a replacement or refund only in the following specific situations, provided you contact us within 30 days of receiving your item (or the expected delivery date for lost packages):
- Damaged or Defective Items: The product arrived broken, physically damaged in transit, or has a verifiable manufacturing defect.
- Item Not Received: Tracking shows severe delivery issues, non-movement, or the order never arrived due to carrier error.
- Lost in Transit: The shipping carrier officially confirms the package is lost and cannot be located.
To file a claim for a damaged item, you must reach out to us promptly with your order number and clear photos of the product and its packaging.
What Is NOT Covered
To prevent any confusion, the following scenarios are strictly ineligible for refunds, returns, or exchanges:
Change of mind or accidental purchases
Ordering the wrong size or color variant
Products that "don’t fit as expected" or are no longer wanted, provided they are free of manufacturing defects
Return Shipping Costs
If a return or physical inspection is explicitly approved by our support team under an eligible claim, Arctic Dew covers the return shipping costs only if the error was ours (e.g., we shipped the wrong item entirely). Otherwise, the buyer is responsible for any applicable return shipping fees. We strongly recommend using a trackable shipping method, as we cannot be held liable for packages lost on their way back to us.
How to Start a Claim
If you believe your order qualifies under our eligible exceptions, follow these steps:
- Email Us: Send an email to pixelglowrgblantern@gmail.com with your full name and order number.
- Provide Proof: If your item arrived damaged or defective, attach clear photos of the product and the packaging it arrived in.
- Review Window: Our support team will review your request and respond within 48 hours.
- Resolution: If your claim is approved, your refund will be processed and automatically applied to your original method of payment.
Questions
If you have any questions about this policy or the status of an ongoing claim, please reach out to us through our Contact Us page and we will get back to you as quickly as possible.